Terms and Conditions of the Pajonk Team Online Store – effective from April 20, 2025 

§ 1. General provisions
The Pajonk Team Online Store, available at shop.pajonkteam.com, operated by company:
Pajonk Team Anna Radomska with registered office in Ożarów Mazowiecki 05-850, Konwaliowa St. 7, NIP: 1182229038, REGON: 389992900, email: kontakt@pajonkteam.com.

These Terms and Conditions apply to Customers being both Consumers and Enterpreneurs using the Store and define the rules for using the online Store and the terms and conditions for delivery of digital content.

The Online Store provides these Terms and Conditions in PDF format that allows saving and reproducing on an appropriate medium on a Customer’s device at any time from the Online Store website.

Customers may use third-party services and platforms via the Store through corresponding third-party links. In such cases, terms and conditions or other documents specified by the third party apply, and the seller is not a party to the agreements concluded between the Customer and the third party and is not responsible for the services provided by them.

Definitions used in these Terms and Agreements:

– Terms and Conditions – this document, regulations of the Pajonk Team Online Store

– Seller – Pajonk Team Anna Radomska, ul. Konwaliowa 7, Ożarów Mazowiecki (05-850), NIP: 1182229038, REGON: 389992900, email: pajonkteam@gmail.com.

• Store – the Pajonk Team Online Store, operating at shop.pajonkteam.com, offering digital products
• Customer  – entity purchasing for purposes not directly related to their business or professional activity (Consumer) or entity purchasing for purposes directly related to their business or professional activity (Entrepreneur)
• Agreement – a digital content delivery agreement concluded between the customer and the seller via the store under the terms of these Terms and Conditions.
• e). Umowa – umowa o dostarczenie usług cyfrowych zawierana lub zawarta pomiędzy Klientem a Sprzedającym za pośrednictwem Sklepu w ramach zorganizowanego systemu zawierania umów na odległość na zasadach określonych w niniejszym Regulaminie, której przedmiotem są Produkty oferowane w Sklepie,
• Products – digital content – courses related to dog and handler training, offered via the Store.
• Account – a Customer account, created through Store registration, storing Customer’s data and order history
• Registration Form – a digital form, accessible through the Store, allowing account creation.

Technical requirements to use the Store:
– Internet enabled device
– A web browser with Java Software

-PDF reader software

– Active email account

§ 2. Contacting the Store

Address: Pajonk Team Anna Radomska, 05-850 Ożarów Mazowiecki, ul. Konwaliowa 7.

e-mail: kontakt@pajonkteam.com

bank account number:

Phone number: : +48 881 301 444

Customers may contact the Seller via phone on weekdays from 9:00AM to 5:00PM.

§ 3. General Information
The Seller is not liable for disruptions caused by force majeure, illegal actions of third parties, or incompatibility of the Store with the Customer’s technical infrastructure.

Browsing the Store’s offerings does not require an Account. Orders may be placed with an account registration, as described in § 4 of Terms and Conditions or by provision of the data necessary for completion of the order without creating an account.

Product prices are gross prices including VAT (wherever applicable). If a price reduction is shown, the lowest price from the last 30 days is also displayed.

Each order is accompanied by an invoice or receipt – at the Customer’s choice – delivered electronically to the e-mail address provided in the Form.

§ 4. Account Registration

To create an Account one must fill the Registration Form with name, surname, address, email, and phone number. Entrepreneurs must also provide company name, contact person, and tax number. Registration is free. Login requires the credentials set in the Registration Form. Customers can delete their Account anytime by contacting the Seller. Customer declares that the data provided is correct; providing the data is necessary for the conclusion and proper performance of the Agreement. Creating an account in the Store is free.

Logging in to the Account in the Store is done by entering the login and password set in the Registration Form.

The customer has a right to delete an account without providing a reason and without incurring any fees by sending an appropriate request to the Seller via email or in writing to the address provided in § 2 of the Regulations.

§ 5. Placing orders, concluding the Agreement, order fulfillment

Placing an order consists of the following elements:

– Selecting products that are the subject of the Order and then clicking the “add to cart” button, logging into the Account or placing an order without registration, accepting these Terms and Conditions by checking the appropriate box, clicking the “Order and Pay” button, selecting one of the available payment methods and depending on the payment method, paying for the order within a specified time period.

Should one choose the option of placing an order without registration, in order to place an order, the order form must be filled in by entering the recipient’s details, including the address, e-mail address and contact phone number, selecting method of delivery of the Product, entering the invoice details – if it differs from the recipient’s details.

Once the order is placed, Seller immediately confirms its receipt and simultaneously accepts the order for execution. Confirmation of receipt of the order and ts acceptance for execution is made by sending an e-mail message by the Seller to the Customer to the Customer’s e-mail address provided when placing the Order, which contains the Seller’s statements about receiving the order and its acceptance for execution and confirmation of concluding the Agreement for the delivery of digital content.

 Upon receipt by the Customer of the above message, an Agreement for the delivery of digital content is concluded between the Customer and the Seller.

Should the Customer choose payment method via bank transfer, electronic payment or card payment, the Customer is obligated to make the payment within 7 calendar days from the date of conclusion of the Agreement for the supply of digital content – any order unpaid within this time period will be cancelled.

Agreement for the supply of digital content is a one-off agreement performed through a one-time supply of digital content.

An order for digital content is fulfilled immediately by sending a message to the email address provided by the Customer in the order form containing instructions for downloading or gaining access to the purchased digital content.

Digital content is delivered in the version applicable at the time of conclusion of the Agreement. The Seller is not obliged to deliver updates of purchased digital content, unless the information regarding the offered digital content provides such assurances. In such a situation, updates are delivered to the Customer in accordance with the assurances made in the information regarding the offered content.

 In the event of failure to deliver the Product within the time specified in paragraph 7 above, the Customer shall request the Seller to deliver it. The request referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 paragraph 1 of the Terms and Conditions. If the Seller fails to deliver the Product immediately upon receipt of the request or within an additional time period expressly agreed with the Customer, the Customer may withdraw from the Agreement for the provision of digital content.
 
Withdrawal from the Agreement for the supply of digital content requires the Customer to submit a declaration of withdrawal to the Seller. The declaration referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 1 of the Regulations.

In the event that the withdrawal concerns a paid Agreement for the provision of digital content, the Seller is obliged to refund the price of the Product paid by the Customer immediately, but no later than within 14 (fourteen) days from the date of receipt of the Customer’s statement of withdrawal from the Agreement for the provision of digital content. The price is refunded using the same method of payment as used by the Customer, unless the Customer has expressly agreed to another method of refund that does not involve any costs for him.

The provisions of paragraphs 9-11 above apply only to Customers who are Consumers or Entrepreneurs with Consumer rights.

§ 6 Payments

1. The Store provides the following payment methods:
– via bank transfer to the Seller’s account – order fulfillment begins immediately after the Seller’s bank account is credited
– electronically – order fulfillment begins immediately after the Seller’s bank account is credited
– by payment card – order fulfillment begins immediately after the Seller’s bank account is credited

The moment of payment is the moment of crediting the Seller’s bank account.

Detailed information on payment methods can be found on the Online Store website.

§ 7. Delivery cost and time: 

Digital content is delivered electronically free of charge.

Digital content is delivered immediately after payment is posted by sending a message to the e-mail address provided by the Customer in the order form containing instructions for downloading or accessing the purchased digital content.

§ 8. Withdrawal from the contract

In accordance with Article 27 of the Act of 30 May 2014 on consumer rights, a Customer who is a Consumer who has concluded a distance contract may withdraw from it within 14 days without giving any reason and without incurring any costs.

The right to withdraw from the contract does not apply in relation to a contract for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the provision by the Online Store he will lose the right to withdraw from the contract and has acknowledged this, and the Online Store has provided the Consumer with a document confirming the conclusion of the contract.

The period for withdrawal from the contract begins on the day the Consumer or a third party indicated by him other than the carrier takes possession of the product.

If the Consumer has chosen a method of delivery of the product other than the cheapest standard method of delivery offered by the Online Store, the Online Store is not obliged to refund the additional costs incurred by the Consumer.

In order to exercise the right to withdraw from the contract, the Consumer should inform the Online Store about their decision to withdraw from the contract by submitting a declaration of withdrawal from the contract. The Consumer may use the model withdrawal form constituting Annex 1 to these regulations, however this is not obligatory.

To meet the deadline specified in paragraph 1, it is sufficient to send the declaration referred to above, before its expiry.

The Store provides the possibility of submitting a declaration of withdrawal from the contract electronically by sending a scan of this declaration to the e-mail address: kontakt@pajonkteam.com. The declaration can be sent by post to the following address: Pajonk Team Anna Radomska, 05-850 Ożarów Mazowiecki, ul. Konwaliowa 7.

The Online Store shall immediately send the Consumer, via e-mail, confirmation of receipt of the declaration of withdrawal from the contract in the form of a scan.

If the Consumer withdraws from a distance contract, the contract is deemed not to have been concluded.
The Online Store shall immediately, no later than 14 days from the date of receipt of the Customer’s declaration of withdrawal from the contract, refund to the Customer all payments made by him, including the costs of delivering the product.

The Online Store refunds the payment using the same method of payment that was used by the Customer, unless the Customer has expressly agreed to another method of refund that does not involve any costs for him/her.

If the Consumer has chosen a method of delivery of the goods other than the cheapest standard method of delivery offered by the Store, the Store is not obliged to refund the additional costs incurred by the Consumer.

The Store may withhold the refund of payments received from the Customer until it receives the product back or until the Customer provides proof of sending it back, depending on which event occurs first.

The Customer is obliged to return the product to the Online Store or a person authorized by the Store to collect it immediately, but no later than 14 days from the day on which the contract was withdrawn.

To meet the deadline, it is sufficient to return the product before it expires.

The consumer covers the direct costs of returning the product as a result of withdrawing from the contract, including the costs of sending the parcel and packaging.

The consumer is liable for the decrease in the value of the product resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product.

§ 9. Complaints 

The Online Store complies with the obligation to deliver products without defects.

Complaints are considered by the Online Store in accordance with the provisions of the Act of 23 April 1964 of the Polish Civil Code.

The customer may file a complaint based on warranty if the sold product has a physical or legal defect.

A physical defect is the non-conformity of the product with the contract, in particular if the product:

a) does not have the properties that this type of product should have,

b) does not have the properties that the Customer was assured of by the Store,

c) is not suitable for the purpose that the Customer informed the Store about when concluding the agreement, and the Online Store did not raise any objection to such its intended use,

d) was issued to the Customer in an incomplete state.

In the event of a defect, the Customer may file a complaint under the warranty with the Store and choose one of four requests: replacement of the product with a new one, repair of the product, reduction of the price, withdrawal from the contract – if the defect is significant. The choice of the request is up to the Customer.

Should the Customer request the exchange of the item or its repair, the Store may refuse to comply with this request only if the Customer’s request would be impossible for the Store to fulfill or – in the case of a repair request – would require excessive costs. This limitation does not apply if the item has already been exchanged or repaired by the Online Store or the Online Store has not fulfilled its obligation to exchange the item for a defect-free one or to remove the defect.

 

The Store may propose a different solution. The Customer may change their choice and request that the goods be brought into compliance with the contract in another way, e.g. by reducing the price or withdrawing from the contract.

The Store is liable under the warranty if the defect is found within 2 years from the date of delivery of the product.

During the first year from the date of delivery of the product, the presumption applies that the defect or its cause already existed at the time of sale.

The complaint may be submitted in any form. It is recommended, however, to submit it in writing, describing the defect and indicating the request specified in paragraph 5. The letter containing the complaint may be sent by registered mail to the following address:
Pajonk Team Anna Radomska, 05-850 Ożarów Mazowiecki, ul. Konwaliowa 7.

Or via email: kontakt@pajonkteam.com.

If the subject of the Customer’s request is to repair the goods, replace the goods with new ones or reduce the price of the goods, the Store is obliged to consider the complaint within 14 calendar days from the date of its submission. In the event of failure meeting this deadline, the complaint is considered justified.

The costs incurred by the Customer in connection with returning the advertised goods will be reimbursed by the Store.

§ 10. Consumer Rights in the Event of Non-Conformity of Digital Content with the Agreement

Should the digital content be inconsistent with the agreement, Consumer may request that it is brought to conformity with the Agreement.

The Seller may refuse to bring the digital content into compliance with the Agreement if bringing the digital content into compliance with the Agreement is impossible or would require excessive costs for the Seller.

When assessing the excessiveness of the costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of compliance of the digital content with the Agreement and the value of the digital content compliant with the Agreement.

The Seller shall bring the digital content into conformity with the Agreement within a reasonable time from the moment the Seller was informed by the Consumer of the lack of conformity with the Agreement, and without excessive inconvenience to the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the digital content into conformity with the Agreement shall be borne by the Seller.


Should the digital content be inconsistent with the Agreement, the Customer may submit a declaration of a price reduction or withdrawal from the Agreement when:
-bringing the digital content into compliance with the Agreement is impossible or requires excessive costs
-the Seller has not brought the digital content into compliance with the Agreement, the lack of compliance of the digital content with the Agreement persists despite the Seller’s attempt to bring the digital content into compliance with the Agreement;

-the lack of compliance of the digital content with the Agreement is significant enough to justify a price reduction or withdrawal from the Agreement without first using the protection measure specified in Article 43m of the Consumer Rights Act;
-the Seller or the circumstances clearly state that the digital content will not be brought into compliance with the Agreement within a reasonable time or without excessive inconvenience to the Customer.

Reduced price must remain proportional to the price from the Agreement in which the value of the digital content that is not in compliance with the Agreement is in proportion to the value of the digital content that is in compliance with the Agreement. If the Agreement provides that the digital content is to be delivered in parts or continuously, the price reduction must take into account the period during which the digital content was in compliance with the Agreement.

Consumer may not withdraw from the Agreement if the digital content is supplied in exchange for payment of a price and the lack of compliance of the digital content with the Agreement is not substantial. It is presumed that the lack of conformity of the digital content with the Agreement is substantial.

§ 11. Copyrights 

The Seller indicates that the digital content available on the Store’s websites may constitute works within the meaning of the Act of 4 February 1994 on copyright and related rights, to which the copyright belongs to the Seller or other authorized entities.

The Seller indicates that further distribution of copyrighted content by the Customer without the consent of the Seller or another authorized entity, with the exception of using the content within the scope of permitted personal use, constitutes a violation of copyright and may result in civil or criminal liability.

If the Customer wishes to use copyrighted content in a way that goes beyond the limits of permitted personal use, the Seller may grant him a license on terms specified individually.

§ 12. Personal Data

The administrator of the personal data of Customers collected via the Store is the Seller:
Pajonk Team Anna Radomska with registered office in Ożarów Mazowiecki 05-850, Konwaliowa St. 7, NIP: 1182229038, REGON: 389992900, email: kontakt@pajonkteam.com.

The personal data of Customers collected by the Administrator via the Online Store are collected for the purpose of implementing the Agreement, and if the Customer agrees – for marketing purposes.

The recipients of the personal data of Customers of the Online Store may be:
 

a) In the case of a Customer who uses the Online Store as an electronic payment method or by payment card, the Administrator makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store,

b) service providers supplying the Administrator with technical, IT and organizational solutions enabling the Administrator to conduct business activity, including the Online Store and the Services provided through it,

c) accounting, legal and advisory service providers providing the Administrator with accounting, legal or advisory support (in particular an accounting office, law firm or debt collection company).

Personal data will be stored for the time necessary to perform the Agreement and the time to prove that the Seller has performed it correctly (this time corresponds to the length of the limitation period for claims) or to resign from the Account service in the Online Store.

The Seller – Administrator – applies appropriate technical and organizational measures to ensure the protection of processed personal data.

The Customer has the right to access the content of their data and the right to rectify, delete, limit processing, the right to transfer data, the right to object, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office regarding a violation of the right to personal data protection or other rights granted under the GDPR.

Providing personal data is voluntary, however, failure to provide the personal data indicated in the regulations necessary to conclude the Sales Agreement will result in the impossibility of concluding the agreement.

§ 13. Extrajudicial methods of resolving disputes

Information on the possibility of using extrajudical complaint and claim settlement methods by the Customer and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

The Consumer also has the possibility of using the EU platform for online dispute resolution between consumers and entrepreneurs (ODR platform) available at: http://ec.europa.eu/consumers/odr/

§ 14. Final provisions

Disputes concerning the content of the provisions of these Regulations and the Agreements concluded based on the Regulations, their implementation, will be heard by a competent court according to the provisions of civil procedure.

In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the provision of services by electronic means; the Act on consumer rights, the Act on the protection of personal data.

The Seller has the right to change the content of these Regulations. Information about changes and the date of commencement of the new version of the Regulations will be posted on the website shop.pajonkteam.com. When placing an order, the Customer is obliged to accept the current version of the Regulations. Information about the change of the Regulations by the Seller does not affect the content of the Agreements already concluded. The content of the Regulations accepted by the Customer when placing the order is binding upon the conclusion of the Agreement.

The information on the website shop.pajonkteam.com does not constitute an offer within the meaning of the Civil Code.

All materials constituting a work within the meaning of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006, No. 90, item 631, as amended) published on the website and subpages of the Store – including digital content, are subject to legal protection.

Appendix No. 1 to the Regulations

Sample declaration of withdrawal from the contract for consumers

_____________________

            City, date 

Customer’s name:

____________________________________

Address: ______________________________

Address of the recipient of the declaration: Pajonk Team Anna Radomska 

Ożarów Mazowiecki 05-850, Konwaliowa St. 7,

Declaration of withdrawal

from the contract _________________________

signed on: _____________

I, the undersigned_________________________________________________________

declare that I withdraw from the agreement__________________________________________

In the event of withdrawal, the agreement shall be deemed not to have been concluded, and settlement shall take place within 14 days of delivery of this declaration to the recipient.

_______________________

Customer’s signature

Information for the customer:

The above declaration should be sent to the e-mail address or submitted or sent by registered mail to the address of the recipient of this declaration, indicated above. In the event of sending the declaration, the date of its submission shall be deemed to be the date of the postmark.